Refund Policy

Under the Consumer Contracts Regulations in the UK, if you book an electrician over the phone, online, or at your doorstep, you have a 14-day "cooling-off" period from the day after the contract is made. 

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If you cancel before work starts: You are entitled to a full refund of any deposit paid.

If work has already started: You can still cancel during the 14 days, but you will be charged for the labor and materials used up to the point of cancellation.

If work was arranged at their business premises: The right to cancel usually depends on the company's specific terms.